COVID-19 UPDATE:

Thank you for your patience while we phase our return back to the new normal. We still only have a limited number of appointments available due to social distancing and we are prioritising urgent and emergency patients.

If you have any dental related issue or problem please contact the practice so that we can discuss this with you and offer you a face to face appointment if suitable. We are able to carry out any procedure that is necessary to maintain and stabilise your dental health.

It will still take some time before services return to normal so please bear with us.

If you wish to book a hygiene appointment or are due one, please contact the practice to arrange an appointment. Even though we may have to delay your routine examination due to the limited number of appointments available with a dentist it’s still important to maintain your oral hygiene. The hygienist will be able to assess your mouth during the appointment and refer you to a dentist at the practice if they think it is necessary.

Please do not attend the practice unless you have an appointment booked.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.

You will see some changes when it is time for your next appointment:

• Our practice will send you a link to some forms via text/email, it is important that all the forms are completed prior to attending the practice. If you have any issues please call us.
• We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• The dentist and nurse will already have the appropriate PPE on when you attend. Although you may not be able to recognise us with our PPE on, we are the same friendly team that have been looking after you previously.
• Reception will look different with 2 metres between the chairs and a screen on the desk.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

• With the exception of children and patients with carers, patients should come alone to the appointment.
• A distance of at least 2 metres must be observed if another patient is present in the dental practice.
• Staff will not greet you by shaking your hand.
• If you show any symptoms before your appointment you should contact the practice by phone.
• Please wait outside the practice or in your car, please let us know you are here by calling us or knocking on the door.
• Please do not arrive at the practice without a booked appointment.
• Patients should come wearing a mask/face covering.
• Please use the toilet facilities at home before your appointment as they will not be available to use at the practice.

We will update you again when we are able to start seeing patients for more routine appointments.

Kind Regards,
Dentist@Redhouse Team